FAQ - Frequently Asked Questions
Know Your Customer (KYC)
- Why my Identity verification (KYC) is pending?
- Why my country is not listed on the KYC country list?
- What languages are accepted for Identity Verification (KYC) documents?
- Why was my ID verification (KYC) declined?
- Why my country is not supported?
- How will I know if my verification process is successful?
2FA - Two-Factor Authentication
- How to set up Two-factor Authentication (2FA)?
- What is Two-Factor Authentication (2FA)?
- Why do I need 2FA?
- How to disable Two-factor Authentication (2FA)?
- How to regain 2FA access using Manual Key?
- What to do if I lost access to my Two-factor Authentication (2FA)?
Ausfinex Fees
Account Details
- Why are my username and password not working?
- What do I need to know about the Dashboard?
- What details are available on the Dashboard?
- Can I use a credit card to buy coins?
- How can I change my mobile number or a login password?
- What are additional methods to fix the login issue?
Deposit & Withdraw
- What payment methods are supported for deposit?
- How to withdraw my money?
- Can I buy directly with POLi Payments?
- How can I check my Deposit/Withdrawal history?
- Can I use a credit card to buy coins?
- What fiat currencies are supported for deposit?
Send & Receive
- How do I send coins from my Ausfinex account to an external wallet address?
- How do I receive coins in my Ausfinex account?
- What are the wrong deposits?
- What if you deposit the wrong tokens or coins to Ausfinex address?
- What if you deposit coins or tokens to the wrong address that doesn’t belong to Ausfinex?
- How do I send coins to the saved address from my account?
Security
- Tips to enhance your Ausfinex Account Security
- What is a Phishing attack and how can you prevent it?
- How to store your coins securely?
- How to secure your trading?
- How to prevent attacks while trading?
- What are the different types of attacks?