FAQ - Frequently Asked Questions
Know Your Customer (KYC)
- How will I know if my verification process is successful?
- What will I be asked during the verification call?
- How long does it take for ID verification?
- Why was my ID verification rejected?
- Why can't I verify my ID?
- Are my Identity details kept private?
2FA - Two-Factor Authentication
- How to set up 2FA?
- What is Two-Factor Authentication (2FA)?
- Why do I need 2FA?
- How to disable 2FA code?
- How to regain 2FA access using Manual Key?
- What to do if I lost access to Manual Key and 2FA?
Ausfinex Fees
Account Details
- Why is my username and password not working?
- What I need to know about the Dashboard?
- What details are available on the Dashboard?
- Can I use a credit card to buy coins?
- How can I change my mobile number or a login password?
- What are additional methods to fix the login issue?
Deposit & Withdraw
- What payment methods are supported for deposit?
- How to withdraw my money?
- Can I buy directly with POLi Payments?
- How can I check my Deposit/Withdrawal history?
- Can I use a credit card to buy coins?
- What fiat currencies are supported for deposit?
Send & Receive
- How do I send coins from my Ausfinex account to an external wallet address?
- How do I receive coins in my Ausfinex account?
- What are the wrong deposits?
- What if you deposit the wrong tokens or coins to Ausfinex address?
- What if you deposit coins or tokens to the wrong address that doesn’t belong to Ausfinex?
- How do I send coins to the saved address from my account?
Security
- Tips to enhance your Ausfinex account Security
- What is Phishing attack and how can you prevent it?
- How to store your coins securely?
- How to secure your trading?
- How to prevent attacks while trading?
- What are the different types of attacks?