Following are some of the common reasons for verification being rejected:
- Your first and last name filled in the form is not matching with your ID document
- The uploaded ID document is not a valid government document, falsified or expired
- The uploaded document is too blurry and unreadable
- Your document or selfie photo is obstructed by hand or an object
- Provided mobile number is incorrect
- Our team failed to reach you on your shared mobile number after 3 attempts
- we found your name in the global sanctions database
- we were not able to match your selfie with your ID document
- the address you provided is different from that on the uploaded ID document
- The uploaded ID document belongs to a minor, below 18 years of age
- Wrong ID document type submitted for verification
- your uploaded selfie with the document does not show notes as per the guide or incorrect