If you sent wrong coins to your Ausfinex coin address:
- Ausfinex generally doesn’t offer a coin or token recovery service
- If you have faced a significant loss because of incorrect deposit of coins or tokens, Ausfinex may assist you in recovering the coins or tokens, solely at your discretion. However, this process is quite complicated and it may result in significant time, risk or cost
- If you agree to request Ausfinex in recovering lost tokens or coins, please provide us with the following: Address, Amount, Transaction ID, Ausfinex Account Email, Transaction Screenshot and Coin/Token Name. Ausfinex team will assess whether or not wrong coins can be recovered
- These operations will be carried out by authorized staff under proper security audit. In such cases we urge you to be patient as the whole process may take over one month to retrieve wrong coins or tokens.