Most tokens and coins will be sent immediately after the withdrawal confirmation. Though most token and coin withdrawals are processed almost instantly, withdrawal can take up to 12 hours depending on the Blockchain confirmation speed.
If you are particular about timely withdrawals, we will suggest you store tokens and coins on a private wallet. Time-particular payments should not be made from your Ausfinex wallet.
Automatically processed token and coin withdrawals from Ausfinex will be processed within a few minutes. However, if manual approval is necessary, the withdrawal process will take some time. Ausfinex hot wallet, a specific wallet for withdrawal, may have insufficient funds at times and this needs to be refilled through manual intervention and then your withdrawal can be delayed. Ausfinex hot wallet funds are mostly at a minimum level and need to be refilled periodically to cut down security risks.
There are also instances when maintenance is carried out on our wallet, or we have an unexpected outage. In these cases, coin or token withdrawal may take more than 12 hours.
If your coin or token withdrawal is pending for a long period of time, Ausfinex can cancel the withdrawal process and return funds to your wallet. Feel free to contact our support team for further information.